Refund & Cancellation Policy

Cancellation

• Before dispatch: You can cancel any order by calling, WhatsApping or emailing us before it is dispatched, and receive a full refund.
• Fresh milk: Cancel before 8:00 PM on the day before delivery.
• After dispatch: Orders cannot be cancelled once they are out for delivery.

Returns and replacements

For hygiene reasons we cannot accept returns of opened food products. However, we will replace the product or refund you in full if:

• The product arrives damaged, leaking or spoiled
• You received the wrong product or quantity
• The order was paid for but not delivered

Please report the issue with a photo within 24 hours of delivery for milk and 48 hours of delivery for ghee, by phone, WhatsApp or email.

Refund process

Approved refunds are made to the original payment method (UPI, card, net banking or wallet). Refunds are initiated within 2 working days of approval and usually reach your account within 5–7 working days, depending on your bank.

Failed or duplicate payments

If money was deducted but the order was not confirmed, or you were charged twice, the amount will be refunded to the original payment method within 5–7 working days. Contact us if you don't receive it.